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Frequently Asked Questions

FAQs

What is 360 Classroom?

360 Classroom is a platform developed to transform how teachers teach and engage with students by providing a classroom-friendly and recognizable environment.

How much does 360 Classroom cost?

The cost of 360 Classroom depends on the number of students and the subscription plan you select, Subscriptions are billed annually per student, while teachers always have free access. For more information and an official quotation, please get in touch with us with your student numbers at sales@katon360.com.

I’m a parent or a student, can I purchase 360 Classroom?

The 360 Classroom platform provides a wide range of features designed for joint use by students and teachers. As a result, subscriptions are only available for purchase by schools, not individual users.

Can anyone invest in KATON 360 Apps?

KATON 360 Apps is currently open to Ghanaian and Foreign investors for a limited shareholder stake in the company. For more information regarding this process, kindly email info@katon360.com

Is KATON 360 Apps a Ghanaian Company?

Yes. KATON 360 Apps is a Ghanaian Limited Liability Company (LLC) incorporated in 2023. For more information, kindly visit the KATON 360 Apps website at www.katon360.com

Can parents monitor their wards on KATON 360 Apps?

Parents can access their ward's KATON Chat history, their Revision Expert dashboards, and Results Stats on the KATON 360 Apps.

How does the Revision Expert work?

It allows students to pull out of the KATON 360 Apps library, all subject matter relating to keywords they create and save under the Revision Expert section. Examinable questions and up-to-date topics are also included in the revision results.

Can I access my account on the KATON 360 Apps website?

The KATON 360 Apps website serves as an information hub for KATON 360 Apps All service updates and version releases will be accessible on the website. For account access, users need to get the mobile app or the desktop app.

On which platforms is the KATON 360 Apps service available?

The KATON 360 App service is available on the Google Play store, Apple Appstore, and also as a standalone desktop application.

Is media content shareable with other users on the KATON 360 Apps app?

No, please. The KATON 360 App prevents users screenshots of videos on the app.

Do I need Internet access for Media Content?

Yes, Internet access is needed for media content. However, after a one-time download, Internet access is not needed to view the downloaded content.

What does the KATON 360 Apps media contain?

The media section on KATON 360 Apps provides access to all videos, podcasts, and images covering all subject topics for all subjects on the KATON 360 Apps to assist with their learning.

Are KATON Chat sessions monitored?

Yes. KATON Chat sessions are monitored. All parents and assigned guardians of students have access to all chat sessions between their wards and teachers for a selected KATON Chat.

How accessible is the KATON Chat service?

For each period in time, a minimum of five subject teachers are always available on the go to assist students online.

How useful is the KATON Chat on KATON 360 Apps?

Students can use the KATON Chat service to share questions on subjects, upload and share documents, get assistance on assignments, and any other discussions concerning the learning path.

How long can I have access to saved Online Videos?

Videos are accessible on your user account for a month.

How long can I have access to the Syndicated videos?

Videos are accessible as long as you have an active KATON 360 Apps user account on the platform.

What is the difference between Online Videos & Syndicated Videos?

Online videos are LIVE class sessions that students can join online via the integrated Zoom service on KATON 360 Apps. Syndicated Videos are pre-recorded videos on specific subject topics on the KATON 360 Apps platform.

What is the difference between KATON 360 Apps Answer & Past Questions?

Both KATON 360 Apps services cover examinable questions available to the student. KATON 360 Apps are examinable questions that cover subject-specific topics and are a copyright product for KATON 360 Apps. Past Questions are however examinable questions that are segmented based on the exam years for a selected subject.

What are the levels that these subjects are accessible to?

These subjects are accessible across all upper primary to senior high levels.

How many courses are available on the KATON 360 Apps platform?

There are four (4) core subjects currently accessible on the KATON 360 Apps platform for the Senior High School level they are English, Mathematics, Science, and, Social Studies. There are some selected electives subjects of various Senior High School programs to be on the platform. Language is a separate program that is run on the KATON 360 platform. Our primary and junior high school level is loaded with all their core subjects.

Would my account be suspended following failure to subscribe to service E-Library, Online Tuition, or Home Tuition?

No, please. All services are available once you have a KATON 360 Apps account. But for access to course content, learning videos, and services like KATON Chat will require a valid subscription.

Are all services on KATON 360 Apps the same subscription fees?

Subscription services on KATON 360 Apps each have different subscription fees, which supplement the needs of the users.

What subscription service can I start my KATON 360 Apps account with?

All KATON 360 Apps services can be subscribed to independently. But to have the best of experience services like Online Tuition and E-Library work best when paired together.

Are there available refunds for payments made?

Refunds are unavailable for subscription services on KATON 360 Apps as subscriptions are not automatic deductions from users' accounts.

What are the payment options available on KATON 360 Apps?

Mobile money collections from all networks in Ghana. i.e. MTN Momo, Vodafone Cash & AirtelTigo Money. Debit cards.

Can I change my phone number or email?

Yes, to update your phone number, first sign up for the TLMS Global app with the new number, then send an email to support@tlmsglobal.com or call 0800790555 requesting a phone number change.

How can I download the TLMS Global app?

Download the TLMS Global app from the Play Store or App Store when hosted in your country.

Can I have access to my downloaded videos and PDFs when offline?

Yes, you can access your downloaded videos and PDFs offline. Simply download the files to your device when you have an internet connection. Once downloaded, you can open and view them anytime, even without an internet connection. This provides convenient access to your educational materials, allowing you to study or review them on the go, without the need for an internet connection. Enjoy seamless learning wherever you are.

Does using the TLMS Global platform mean I have to use my data?

Yes, it requires data nonetheless there is an offline option that users can use to access downloaded or shared documents.

What kind of technical infrastructure is required to implement TLMS Global?

The technical infrastructure required to implement the TLMS Global platform includes reliable internet connectivity, computers or mobile devices for users, and basic IT support for installation and maintenance. Our team can assist with assessing and setting up the necessary infrastructure to ensure a smooth implementation process.

Can books from the library section be shared with others?

Yes, books and videos can be shared by simply copying the URL that appears from the share button.

How do I use the self-assessment feature on the TLMS Global platform?

Take advantage of the self-assessment on the TLMS Global to objectively evaluate yourself and gain valuable insights for personal growth in education.

Can I get access to past questions on the TLMS Global?

Certainly, TLMS Global's large database of past question papers and solutions makes it a perfect product for assisting a learner in preparing for key tests or examinations.

What subjects does the TLMS Global Platform offer?

TLMS Global provides a wide range of topics/subjects for Primary, Junior, and Senior Secondary school students that best suit each country’s curriculum.

How does TLMS Global support remote and blended learning?

TLMS Global supports remote and blended learning by providing a robust online platform where students can access lessons, participate in discussions, submit assignments, and receive feedback from anywhere with or without an internet connection. It also allows teachers to conduct live virtual classes and upload recorded sessions, ensuring continuous learning even when physical attendance is not possible.

What features does TLMS Global offer?

TLMS Global includes a comprehensive suite of features designed to support teaching and learning. These features include a digital library, assignments, training modules, offline solutions, past questions, live classes, a chat box, progress tracking, multilingual support, and other features that can be customized to accommodate the host’s demands.

How does TLMS Global handle curriculum alignment and standards compliance?

TLMS Global supports curriculum alignment and standards compliance by allowing teachers to align content and assessments with national or regional educational standards. This ensures that the educational materials and activities are relevant and meet the required academic benchmarks.

What support is available for students and teachers using the TLMS Global Platform?

Students have access to a range of support options, including user guides and tutorials, a help desk for technical issues, and in-platform support features such as past questions, assignments, and chat-bots. Additionally, teachers have training sections for career development, facilitators guide, and can provide guidance and assistance through the platform’s communication tools to students.

Is the TLMS Global accessible on mobile devices?

Yes, TLMS Global is fully responsive and accessible on mobile devices, including smartphones and tablets. This ensures that students and teachers can access the platform and its resources anytime, anywhere, providing flexibility and convenience in the learning process.

Is TLMS Global available in other countries?

TLMS Global is designed to suit every country’s host.

What steps are involved in the TLMS Global implementation process?

The TLMS Global implementation process involves several steps, including needs assessment and planning, infrastructure development, training for teachers and administrators, pilot testing in select schools, scaling up based on feedback and success metrics, and ongoing support and evaluation to ensure the system meets the educational goals and needs.

What are the costs associated with implementing the TLMS Global platform in a Country?

The costs associated with implementing TLMS Global can vary based on the scale of deployment, customization needs, and additional services required. We offer flexible pricing models and work closely with governments to provide cost-effective solutions that fit within their budgets. For a detailed quote, don't hesitate to get in touch with our sales team on 0800790555.

How do I sign up on the TLMS Global platform?

The Ministry of Education as a stakeholder provides user accounts for all to log in.

Can the TLMS Global be customized to meet specific local needs?

Yes, TLMS Global is highly customizable. We can tailor the platform to meet specific local needs, including language preferences, curriculum requirements, and cultural considerations. This ensures that the system is relevant and effective for the unique educational contexts of different regions.

What is TLMS GLOBAL?

TLMS Global is a digital educational platform designed to modernize and enhance the global education system. It provides a web-based and mobile solution in response to the shift from traditional teaching methods to smart classroom systems. TLMS Global addresses educational disparities and augments conventional education worldwide through e-learning and technology for both teachers and students.

How do you handle confidentiality in research projects?

We take client privacy very seriously. To protect sensitive information, all research initiatives are done under stringent non-disclosure agreements, and we use secure data handling and storage techniques.

Are your certificates accredited?

Yes, many of our training programs are accredited, and participants may receive continuing education credits or certificates of completion.

Do you provide certifications upon completion of training programs?

Many of our training programs provide a completion certificate.

What support do you offer after completing a training program?

We provide post-training assistance, such as supplementary learning tools, follow-up sessions, and ongoing coaching or mentoring. Our goal is for participants to be able to effectively utilize their new abilities in the workplace.

Are your training programs interactive?

Yes, to increase learning, we add interactive aspects such as group exercises, debates, and hands-on activities.

Do you provide support in implementing research findings?

Yes, we can help you establish action plans and strategies to put the research findings into action.

How can I register for a training program or request a research proposal?

You can register for a training program through our website or contact us directly to discuss your needs. For research services, please reach out to us with your project details, and we will provide you with a customized proposal.

What type of post-training assessments do you offer?

To quantify training efficacy, we offer a number of assessments, including examinations, practical activities, and feedback questionnaires.

Can you provide examples of past research or training success stories?

With their permission, we can provide case studies and testimonials from previous clients that demonstrate our success stories.

What is the cost of your services?

Prices are indicative of the scope and complexity of the research project or the length and content of the training program. We provide a detailed quote/proposal upon request that outlines all fees and services involved in the process.

How do you stay current with industry trends and developments?

We will let the team be exposed to conferences, industry forums, and continuous learning. We work with industry experts and academic partners in disseminating our research through the curriculum they design and the training materials influenced by the latest developments and best practices.

How do you stay updated with the latest research methodologies?

To keep our approaches current, we consistently invest in professional development and collaborate with the academic and research communities.

What is the duration of your training programs?

This can vary based on subject matter and depth of content. Training programs start with half-day seminars and run as long as multi-week courses. We also have online learning options for self-paced study.

Can training programs be customized to our company’s needs?

Absolutely, we work closely with clients in understanding their very specific needs and objectives. All our training programs could be tailor-made specifically to address the challenges and unique goals that your organization has so that they would be relevant and deliver maximum impact.

Do you offer online or virtual training options?

Yes, we offer both online and virtual training to meet the demands of all including remote learners.

How do you ensure the quality of your research?

We adopt rigorous quality control methodologies, collaborate with none but proficient researchers, have credible and plentiful sources of data, and apply detailed analytical frameworks. We also guarantee being informed and remaining up-to-date about the latest and the best practices across the industry along with the most contemporary and refined methodologies to provide reliability and actionable insights.

What types of training programs do you offer?

We have a range of training programs for leadership and management, digital marketing, data science, project management as well as industry-based offerings. The training can be physical workshops or online training, webinars, or customized practice scenarios at your workplace.

How can I get started with your research or training services?

Contact us with your requests, and we will walk you through the process, commencing with an introductory consultation to understand your requirements.

Who can benefit from your services?

Our services are intended for a broad spectrum of clients, such as companies hoping to gain market insights, academic institutions in need of research assistance, professionals trying to improve their abilities, and individuals interested in personal and professional development.

What services does your research and training company offer?

Comprehensive research services, such as data analysis, market research, and support for academic research, are our company's area of expertise. Additionally, we provide industry-specific professional training programs that emphasize skill development, certifications, and ongoing education.

How do I contact customer service if I have an issue or question?

You can reach our customer service team through the contact form on our website, by email, or by phone during our business hours on 0800790555.

Can your products be recycled or up-cycled?

We encourage the recycling and up-cycling of our products and provide information on how to do so responsibly.

How do I set up my new device?

Each product comes with a step-by-step setup guide, and additional support is available on our website and through our customer service team.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email which you can use to monitor your delivery status.

Do you offer any loyalty programs or discounts?

We have a loyalty program where customers can earn points on purchases and receive exclusive discounts and rewards.

Can your products be used internationally?

Most of our products are designed for international use and comes with the necessary adapters and support for multiple voltage standards.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, mobile money, and other digital wallets.

What warranty do you offer on your products?

We offer a standard one-year warranty on all our products, covering manufacturing defects and hardware malfunctions.

How can I stay updated on the latest news and releases from your brand?

Subscribe to our newsletter and follow us on social media to stay informed about the latest news, releases, and exclusive offers.

How do your products integrate with existing technology ecosystems?

Our products are designed to be compatible with various existing technology ecosystems and can be connected via Wi-Fi, Bluetooth, or other standard protocols.

How often do you release new products or collections?

We release new products and collections seasonally and limited-edition items throughout the year.

Do you collaborate with any designers or influencers?

We frequently collaborate with designers and influencers to bring fresh perspectives to our collections. Keep an eye on our social media for announcements.

Can I find your products in retail stores?

Our products are available both online and in select retail stores. Use our store locator on our website to find a store near you.

What is your return or exchange policy?

We offer a 30-day return or exchange policy for items in their original condition. Please review our full policy on our website for more details.

How do I care for and maintain your products?

Care instructions are provided with each product and can also be found on our website's product information section.

Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination.

Where are your products manufactured?

Our products are manufactured in various locations, prioritizing quality and ethical labor practices. Specific details can be found on the product pages.

What kind of technological products do you offer?

We offer a wide range of modern technological products including smart home devices, wearable tech, mobile accessories, and innovative personal gadgets.

Are your products environmentally friendly?

Yes, we are committed to sustainability and strive to use Eco-friendly materials and ethical manufacturing processes.

What is the inspiration behind your lifestyle brand?

Our brand is inspired by the desire to create products that are relevant to modern living, stressing style, comfort, and usefulness.

write us

Can't find your answer in the FAQ? Ask us directly.

help@katon360.com